Task 6

Having completed the Business Plan and the Expected Cash Flows in your Finances spreadsheet, you should have projected a quarterly increase in sales of 15% up to the end of the subsequent financial year (June) in order to meet the desired $2.5M turnover.  Having done so, you have completed the planning stage of the Plan-Do-Check-Act (PDCA) cycle.  

Some time has passed. It’s now mid-December.  You have succeeded in attracting an investor who has injected $6M into the business. The distillery systems have been upgraded, there’s a restaurant and cellar tours are run daily.    Although you achieved the growth projections for the April-June and July-September quarters, wholesale sales have not risen for the last quarter (October to December). They have levelled and only equalled the July-September quarter.  This is worrying.   

One issue around the drop in sales is the dispatch and shipping times.  You investigate and find out that goods are not getting dispatched in the usual timely manner and also that shipping times have not been met by couriers.  These issues have affected sales volumes as the suppliers have turned to competitors in order to meet the increased demand over the Christmas period.   You also find out that warehouse staff have been pulled away from their normal duties due to the restaurant opening and cellar tours.  

Download and complete the Performance ReviewDownload Performance Review wherein you analyse performance against planned objectives and you identify, solve and report on any system failures, product or service failures and variances to the business plan.    With regard to a variance from the business plan, you should report on the drop in revenue in monetary terms. 

Rubric

BSBOPS501 Task 6